Sandy Chen

Assistant Professor, Hospitality Management

Office: 
CAS 227
Phone: 
541-322-3164
Email: 
sandy.chen@osucascades.edu


sandy-chen

Dr. Sandy Chen


Assistant Professor
Hospitality Management
541-322-3164
Email


Dr. Sandy Chen finished her undergraduate studies in Beijing, China and graduate studies in the United States. She has taught in colleges and universities in both countries. Her research interests include service quality, destination marketing, tourist behavior, and entrepreneurship. Sandy’s industry experience includes positions with Beijing International Hotel in Beijing, Walt Disney World in Florida, and The Luxury Collection of Starwood Hotels and Resorts in Chicago.

Dr. Sandy Chen teaches Customer Relationship Management, Services Marketing, Advanced Hospitality Management, and other general business courses.

Journals

Book Chapters and Review

All the following journals are blind-reviewed and refereed journals.

  • Chen, S. (online first March 13, 2014). The Customer Participation Scale: Construction and Validation. Journal of Hospitality and Tourism Research. doi:10.1177/1096348014525631.
  • Chen, S. (forthcoming). The Customer Participation Scale: Construction and Validation. Accepted by Journal of Hospitality and Tourism Research (JHTR).  
  • Chen, S. and Elston, Julie E. (2013). Entrepreneurial Motives and Characteristics: An Analysis of Small Restaurant Owners. International Journal of Hospitality Management.  (2013), 294-305.
  • Chen, S. (2013). The Characteristics and Travel Behaviors of Senior Leisure Travelers: A Cross-Cultural Comparison between China and the US. Tourism Review International. 14. 203-216.
  • Chen, S., Shoemaker, S., & Zemke, D. (2013). Segmenting Slot Machine Players: A Factor-Cluster Analysis, International Journal of Contemporary Hospitality Management, 25 (1), 23-48.
  • Chen, S. & Gassner, M. (2012).  An Investigation of the Demographic, Psychological, Psychographic, and Behavioral Characteristics of Chinese Senior Leisure Travelers. Journal of China Tourism Research, 8(2), 23. 2012.
  • Chen, S. & Raab, R. (2011) Predicting Resident Intentions to Support Community Tourism: Toward an Integration of Two Theories. Journal of Hospitality marketing & Management [formerly “Journal of Hospitality and Leisure Marketing], 21(3), 270-294.
  • Chen, S. (2011) Residents’ Perceptions of the Impact of Major Annual Tourism Events in Macao: Cluster Analysis. Journal of Convention & Event Tourism, 12(2), 106-128. 2011.
  • Chen, S. (2006). An Investigation of Significant Factors Affecting Consumer Trust in an Online Travel Site.  Journal of Information Technology and Tourism. 8 (3-4).
  • Chen, S. & Dhillon, G. (2003). Interpreting Dimensions of Consumer Trust in E-Commerce.  Information Technology & Management. 4. 303-308.
  • Chen, S. & Feinstein. H. A. (2001). An Investigation of Hospitality Baccalaureate Students Online Activities.  Journal of Hospitality and Tourism Education. 13(3/4). 121-135.
  • Chen, S. & Bowen, T. J. (2001). An Exploratory Study of Determinant Factors for the Success of Chinese Quick Service Restaurant Chains.  Journal of Restaurant and Foodservice Marketing.  4(4).  

Book Chapters and Book Review

  • Chen, S. & Gassner, M. (Forthcoming 2014). An Investigation of the Demographic, Psychological, Psychographic, and Behavioral Characteristics of Chinese Senior Leisure Travelers. In Tourism Management 5th Ed. Weaver (ed.). Queensland, Australia: John Wiley & Sons Australia Ltd.   
  • Chen, S. & Bowen, T. J. (2002). An Exploratory Study of Determinant Factors for the Success of Chinese Quick Service Restaurant Chains.  In Quick Service Restaurants, Franchising and Multi-unit Chain Management.  Parsa, H. G. and Kwansa, F. A. (ed.).  New York: The Haworth Press, Inc. 2002.  239-262.
  • Chen, S. (2001). A book review on Flight to the Sun by Roger Bray and Vladimir Raitz (foreword by Sir Richard Branson, an English business magnate).  Journal of Travel and Tourism Marketing (JTTM).  11(4).